Despite some older people’s insistence that millennials are easily offended, triggered and outraged, you haven’t seen anything until you’ve seen an enraged Boomer speak to someone in a customer service position, as one recent TikTok video aptly demonstrates.

@hidanielley Karen encounter #karen #portland #WomenOwnedBusiness #OscarsAtHome #HaloSilverTeam #LizzosBigGrrrls ♬ original sound - Danielle

A woman called a storage place in Portland, Oregon and quickly became verbally abusive because the employee recording the video couldn’t find any evidence of her having a reservation with their location. The employee tries to tell her she’s calling the wrong location, to which the woman responds, “Don’t try to feed me your bullshit, get me your manager,” before her threats devolve into nonsense about the employee going to jail for the crime of… mishandling a phone call?

The woman is irate, interrupting the employee and telling her she doesn’t need to provide a confirmation number because they have her phone number, assuring her that her “ass is going down, bitch, just for talking to me and just for pissing my shit off,” which, as we all know, is a felony.

The only reason the employee kept her on the phone for as long as she did was so she could try and figure out which location the woman did have a reservation with so she could warn them. Unsurprisingly, in the end, the woman didn’t have a reservation with any of their locations, and was, indeed, in the wrong. A shocking twist!

Commenters with customer-service experience weren’t phased by the video, with one Redditor commenting, “As someone who worked on the front desk of a hotel for years, I have no idea what goes through the heads of these people and they are so numerous.”

People in consumer-facing roles are truly braver than the troops. Nobody should be put into the position where they have to tolerate abuse and bullshit from entitled members of the public for $12 an hour, let alone members of the public who aren’t even paying customers at their place of business.